frequent questions
Dear user, we have created a space with detailed information on the most frequently asked questions. If you are not satisfied with the information provided, do not hesitate to contact us.
Go to the collection of your interest and search for the products you wish to purchase. When you have made the selection, choose your size and the color you want and click "add to cart". Confirm that your order is correct in your shopping bag in the upper right corner of your screen and click "Continue" to go through the checkout process. You will have to fill out a form with your personal data and the order, after you have completed this step you will have to choose the shipping method according to the delivery area, then you will have to choose the interest payment method (Transfer, Deposit, Card: Debit - Credit). Once all these steps have been completed, you will receive a purchase confirmation email.
Yes, in order for you to receive the corresponding receipt, we absolutely need you to provide us with your email on the purchase form.
The platform accepts Deposits, Transfers, Cards: Credit - Debit. If you receive a notification where your payment is denied, go to your Mobile Banking and confirm that you have activated the Online Purchases option, if it is activated and the problem still persists, contact your bank immediately to check the reason.
We have enabled the pick-up option only at our Outlet located in San Luis, you can come to pick up after 24 hours of making the purchase by presenting the confirmation email and indicating whose name the order is.
We work with Olva courier to deliver to the Province and metropolitan Lima if necessary. If the client wants his order to be sent by another agency, he can choose the following options only if he is in a province (Marvisur - Shalom - Flores - Cruz del Sur) he has to let us know through the option ''Order notes' ' In the payment form, the shipping cost will assume the transfer of the package to the agency, additionally the client will have to pay the destination for his package. In case the agency does not charge the destination, it would still have to add an amount for the transfer to the same (You will be notified by mail if it is the case)
All this information does not apply to the main agency we work with, which is Olva Courier.
We do not make any type of change or return to garments that were on sale or liquidation.
We are located in Lima:
- Jirón Gamarra 82 Galería Azul, 7th Floor Store 704 (10:00am - 7:30pm)
- Jirón Gamarra 94 Galería Estilo, Floor (10:00am - 8:00pm)
- Av Agustín de la Rosa toro 501 San Luis, Outlet (10:00am - 7:00pm)
If an item you've ordered is missing from your packing list, it's likely been removed due to being out of stock. You'll be notified by email if an item you've purchased is out of stock. If you haven't received an email notification about changes to your order, but you are still missing an item, please contact us immediately with the following information:
- Order number
- Missing item(s)
Our support team will investigate the matter and resolve the issue for you as quickly as possible.
No, the purchases made by the page do not take place in exchange in any of our physical offices. The customer has 15 continuous days from the purchase to make the change request.